Now Hiring Bilingual Quality Assurance Representatives!

Find yourself with Alorica, a global leader in customer experience.

As a Bilingual Quality Assurance Representative, your main responsibility will be to ensure that our clients and customers are happy with our service. This means that you will be checking our calls and web chats, working with our teams and clients to make sure we are following all rules, and escalating mistakes and problems as needed.

What You'll Do:
Review customer interactions via phone and web chats to ensure they meet quality standards and comply with regulations.

• Collaborate frequently with internal teams and clients to ensure alignment on policies and improve consistency.
• Monitor for violations or errors, document incidents, and report them as needed for investigation and resolution.
• Use problem-solving techniques to identify and address quality issues, ultimately enhancing customer satisfaction.

What You'll Need:

• HS Diploma, AS degree preferred
• Fluent in both English and Spanish
• Call center experience is a plus
• Good communication
• Problem-solving skills

What You’ll Get:

• Health, dental, and vision coverage/HSA
• Paid time off
• 401(K) retirement plans
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program (groceries, travel, insurance, phone plans, health and wellness, pet supplies, and more)
• Employee assistance program
• Additional voluntary benefits