Now Hiring Onsite Tier 1 Dispatch Agents!

Find yourself with Alorica, a global leader in customer experience.

As a Tier 1 Dispatch Agent, you'll be playing a vital role in addressing concerns, providing top-notch support, and making a difference…one interaction at a time.

What You'll Do:
• Pay close attention to call details for accurate communication and resolution
• Remain empathetic when interacting with passengers during entrapment situations
• Maintain a quality result of 90% on calls and an error rate of less than 1%
• Adhere to scripts and procedures
• Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
• Document and efficiently report all entrapment events

What You’ll Get:
• Health, dental, and vision coverage/HSA
• Paid holidays and sick time
• 401(K) retirement plans
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program (groceries, travel, insurance, phone plans, health and wellness, pet supplies, and more)
• Employee assistance program
• Additional voluntary benefits